This Shipping Policy (“Policy”) governs the shipment and delivery of orders placed with StyleShop (SMC-Private) Limited (“Company”), registered with the Securities and Exchange Commission of Pakistan (SECP) and the Federal Board of Revenue (FBR) under NTN: 8040387. The Company’s registered office is located at Plot No. 94, Street No. 7, I-10/3, Islamabad, 44000, Pakistan. By placing an order with the Company, you agree to the terms set forth below.

1. Order Processing and Dispatch

  • Order Confirmation: All confirmed orders are processed within 24 hours during regular business hours.
  • Weekend and Holiday Orders: Orders placed on weekends or Pakistan’s national holidays will be processed on the next working day.

2. Shipping Charges & Terms for Pakistan Orders

  • Free Shipping: Enjoy free shipping on orders with a total value of Rs. 2,999 or more.
  • Shipping Fee: For orders under Rs. 2,999, a shipping fee of Rs. 199 will be applied.
  • Order Timing:
    • Before 12:00 Noon: Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped on the same day via a Registered Courier Service.
    • After 12:00 Noon: Orders placed after 12:00 pm will be dispatched on the next business day.
    • Weekends and Holidays: Orders received on Sundays or on Pakistan’s national holidays will be processed and shipped on the next working day.

3. Order Tracking

  • Tracking Information: Once your order is dispatched, you will receive a tracking number via email or SMS.
  • Status Updates: You can use this tracking number to check the status of your delivery on our website or through the courier’s tracking service. If tracking details are not updated within the expected time frame, please contact our customer support.

4. Delivery Time

  • Standard Delivery: Delivery within Pakistan typically takes between 1 to 5 working days (excluding Sundays).
  • Busy Periods: During peak shopping seasons or mega sale events, delivery may take up to 7 working days.

5. Failed Delivery Attempts

  • Accurate Information: It is essential to provide complete and accurate delivery details.
  • Re-delivery: If a delivery attempt fails due to an incorrect address or recipient unavailability, our team will contact you to arrange re-delivery.
  • Cancellation: Repeated failed delivery attempts may result in order cancellation, with refunds processed according to our refund policies.

6. Unforeseen Delays

  • Factors Beyond Control: Although we strive for timely delivery, delays may occur due to factors such as adverse weather, logistical challenges, or issues with the courier service.
  • Notification: In the event of any delay, we will notify you and provide updated delivery information as soon as possible.

7. Customer Support

For any questions or issues related to shipping, please contact our customer support team at Contact@StyleShop.pk.